Spa Etiquette

Spa Etiquette

Ambience

We want you to thoroughly enjoy the time that you spend with us and ensure that the experience is completely relaxing. So, please turn off your mobile phone or pager once you arrive at the Relaxation Rooms and leave the outside world behind you for a couple of hours.

Treatment times

The times shown for treatments are approximate. Please arrive 15 minutes before the start time of your treatment so that we can run through the pre-treatment consultation with you. Our relaxation room is included as part of the experience, so allow yourself some extra time to spend in there before or after your treatment.

Treatment suitability

Relaxation Rooms is happy to provide certain treatments for children aged 16 years and over but the parents/guardian of the child is required to give consent and sign the consultation form on behalf of the child. Please contact Relaxation Rooms on 01483 561110 for more details. Unfortunately we do not allow children under the age of 16 years into the Spa.

Treatments at home

We’re very pleased to offer treatments at home service for people who have difficulties getting to the spa. Please call for more details and to arrange an appointment. There is a minimum charge of £75 for treatments at home.

Deposits

Deposits are taken at the time of booking for treatments.

Cancellations

24 hours cancellation is required for all spa & beauty treatments otherwise the full cost of the treatment will be charged. Spa packages require 72hrs cancellation notice otherwise the full treatment price will be charged.

Gratuities

If you would like to leave a gratuity for your therapist then please leave it with reception.