Terms & Conditions

These are the terms and conditions of Relaxation Rooms Ltd. We can be contacted at:

Relaxation Rooms Ltd
8a North Street
Guildford
Surrey
GU1 4AF

Email: info@relaxationrooms.com
Tel: 01483 561110

Company Registered in the UK Number: 4906339 and VAT Number: 827052244.

Terms & Conditions of Sale

Please read all of our policies of sale laid out on this page, How to Order page and Deliveries & Returns page before placing an order. By so doing, you are accepting the Terms & Conditions of Relaxation Rooms Ltd.

Placing Orders

When placing an order with us, you will be requested to provide your name, e-mail address, telephone number and credit or debit card details including number and expiry date. We require this information so that we may process your order successfully and notify you of confirmation of your order. A telephone number is required so we may contact you should a problem arise with your order.

At Relaxation Rooms Ltd, we are committed to safeguarding the privacy of our customers, and you can find out more about how we safeguard personal data in our Privacy Statement.

We may use your contact information to advise you of new products, special offers or changes to our website, unless you advise us otherwise. If you prefer not to receive this information, you can email info@relaxationrooms.com

Once your order has been placed, the completion of the contract between yourself and Relaxation Rooms Ltd takes place. There may be circumstances by which we are unable to fulfil an order, and as such are under no obligation. This may be due to one of the following reasons:

  • We were unable to obtain authorisation of payment or goods
  • Incomplete information was provided by the customer set out under ‘Placing Orders’ of our Terms and Conditions’

Should any problems arise with your order, we will contact you either by phone or email.

Relaxation Rooms Ltd reserves the right to reject any offer of purchase by you at any time. We will take all reasonable care to keep the details of your payment and order secure. In the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Payment of Your Order

Payment for all orders is at point of sale. Products will only be dispatched once authorisation of a payment has been received.

This is a UK website, and all prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the Website. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Relaxation Rooms Ltd reserves the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold;

To be eligible to purchase products on this Website and enter into and form contracts lawfully on this Website you must, under English law:

  • Be over 18 years of age
  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Possess a valid credit or debit card issued by a bank acceptable to us
  • Provide a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses will not be acceptable

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Refunds

Relaxation Room Gift Vouchers are non-refundable. Guests are asked to protect Gift Vouchers and treat as if cash, if lost, anyone can redeem the value. Lost, stolen or damaged cards cannot be replaced.

  • Relaxation Rooms gift vouchers cannot be redeemed for cash or refunded.
  • Relaxation Rooms gift vouchers are valid for 12 months from date of issue and this will be stated on the voucher. Any remaining balance after the expiry date will be cancelled.
  • Relaxation Rooms reserves the right to amend the terms and conditions of Gift Vouchers from time to time where we consider it reasonable and necessary to do so. The current conditions will be available at all times in-salon and at www.relaxationrooms.com. This does not affect your legal rights.

Product Descriptions, Images & Pricing

We will take all reasonable care to ensure that all details, descriptions and prices of products/services appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. The images shown on the Website is © 2014 of Relaxation Rooms Ltd and for illustration purposes only. Images may be copied, downloaded and reproduced for your own personal use only. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified. All prices published are in pounds sterling and are inclusive of European Union sales tax at the prevailing rate.

Treatment Suitability

Relaxation Rooms is happy to provide certain treatments for children aged 16 years and over but the parents/guardian of the child is required to give consent and sign the consultation form on behalf of the child. Please contact Relaxation Rooms on 01483 561110 for more details. Unfortunately we do not allow children under the age of 16 years into the Spa.